Shipping & Returns

Shipping Policy

At Refuge we offer free shipping on all orders of $50.00 or more.  All orders are processed received during business days/hours, will usually ship out within 24 hours (excluding weekends and Holidays).  After placing your order you will receive an order confirmation email. You will receive another notification when your order has shipped. 

Return & Exchange Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at